Our Approach
Performer is the brainchild of Ken Flood, Managing Director of MAPS Ltd, and Trevor Boutall, Director of MAPS Ltd and Principal Consultant of The Management Standards Consultancy. It has been developed by a team of training
consultants and software/web designers with a total of
over 30 years’ success in using occupational standards
to support performance improvements in private, public
and voluntary sector organisations.
We know from experience that using occupational
standards appropriately can lead to dramatic improvements
in personal and organisational performance and significant
culture changes across organisations and their networks.
We also know that many attempts to use occupational
standards fail because
- they get bogged down in bureaucracy
and paperwork
- they are too time-consuming, and
people want to see a quick and leveraged return on
the investment of their time
- the people involved - especially
line managers - lack the expertise, confidence and
simple tools to make the whole venture work.
Performer has been designed to take all the bureaucracy
and paperwork out of the process and harness the power
of technology to undertake all the tedious, mind-numbing
aspects. It has been designed to help individuals focus
rapidly on those aspects of their performance which
can really make a difference - leaving the decision
as to whether to do anything about it squarely in their
hands. It has also been designed to support the whole
performance management process and get line managers
to realise “I can do this, and it’s well
worth doing”.
Performer puts the power of performance management
and development in your hands.
Who We Are
Ken Flood’s experience spans 30 years, during which he held a range of senior management roles including managing director, sales director and head of training in sectors including tobacco, printing, industrial distribution, retail and direct sales and training and development. From 1988, as a management consultant specialising in OD and management of change, he delivered successful projects to computing, financial services, local government, manufacturing, printing, engineering and the retail sector. Four of these projects were awarded prestigious National Training Awards. He is a registered assessor for Investors in People and European Foundation for Quality Management (EFQM) and a practitioner for Balanced Scorecard.
In the past five years, Ken has specialised in developing standards-based competency frameworks and has developed ICT-based facilities for clients including Boehringer Ingelheim, Inland Revenue, Toshiba and Arriva Trains. More recently, he has led a Department Employment & Learning (Northern Ireland) project to deploy College Performer as an FE Standards-based ICT tool to help NI colleges to manage change and raise standards in teaching and learning. In particular, he has demonstrated to DEL how NOS can be used to facilitate and guide strategic planning, organisational structures and job roles, accurate training gap analyses, all linked to approved Internet-based development resources.
Trevor Boutall has been involved in learning and professional development since 1983, first with the Rapid Results College and then with the Open College, the Management Charter Initiative (MCI) and the Open University Business School. He is also principal consultant of The Management Standards Consultancy specialising in developing managerial and professional standards of competence and implementing competence-based professional development and quality systems in private, public and voluntary sector organisations in both the UK and Italy. In October 2002, Trevor was appointed Director of Quality at the School of Coaching (SCOA) in Milan.
A graduate in English at London University, Trevor Boutall holds an NVQ Level 5 in Management and is a member of the Chartered Institute of Marketing, the Chartered Management Institute, the Chartered Institute of Personnel and Development, and MOSAICO, the European Multidisciplinary Association for Learning.
He is the author of a number of management books, including; MCI's best selling, The Good Manager's Guide,  The Law Society's Solicitor's Guide to Good Management, The Institute of Internal Auditor's Communications and Client-Auditor Relations, The Community Justice NTO's National Occupational Standards in the Community Justice Sector
Noelle O’ Brien has worked with MAPS for 2 and a half years, and as a Client Manager has had extensive project management, product development, client relationship and support experience.
A masters graduate in Business Studies and German from Trinity College, Dublin, she joined MAPS in February 2004 as a project coordinator to help manage the Positive Futures Workforce Development Initiative, a major Performer Care implementation project for MAPS with the Home Office Drug Strategy Directorate. She took over the role of project manager with this client in December 2004 which necessitated excellent customer relationship and organisational skills, the provision of detailed client reports, and the extensive support of the client’s project participants.
Noelle has also been responsible for overseeing core elements of the current generation of Performer Plus platform, expanding her experience in the project management of software development. Her current client manager role applies all her expertise in project management, software development and customer support in the development and support of relationships with key MAPS clients, from Sector Skills Councils to Drug and Alcohol Action Teams. She has also overseen the development of the Lantra OCF during the past year by MAPS Ltd; a skills passport tool specially designed for the land-based and environmental industries' sector skills council.
Sarah Walden is MAPS’ newest recruit, joining the team as Client Manager and Business Development. Sarah’s background is in Management Development consultancy, helping to create competency frameworks and 360° feedback structures, as well as working with companies striving to achieve the IIP standard. More recently, she has worked in the field of Customer Relationship Management strategy implementation. Having been involved with several start-up businesses, Sarah is well aware of the issues faced by Micro and SMEs, from rapid change management and flexible business planning to staff development. Her studies in Psychology have brought insight to her understanding of people management and motivation, particularly during times of stress and change.
Sarah’s role at MAPS is to bring her excellent customer care skills and strategic expertise to bear with MAPS’ clients and prospects.
Click the link below to see a list of both past and present clients
Client List
Useful Links |
